Terms & Conditions

As with all terms and conditions, these get a bit technical and we’re sorry if they sound rather formal. However, they are pretty standard and designed to enhance your e-shopping experience and make it as easy and secure as possible. The terms and conditions apply to the use of the arianerocherjewellery.com website. By placing an order with us, you are agreeing to accept these terms and conditions (The Conditions). Please note, these terms and conditions can potentially change at any time, and it is up to you to check these terms and conditions regularly before ordering products in case there are any changes. If you do not agree with the terms and conditions set out below, you should not use or access these websites. If you have any queries relating to our terms and conditions, please contact the Customer Service team before placing an order.

General Information

Terms and Conditions for the Supply of Goods through the website You are connected to the User Agreement for Ariane Rocher Jewellery, registered address Suite 78, 105 London Street, Reading, Berkshire, RG1 4QD

This service is operated by Ariane Rocher Jewellery (Ariane Rocher Jewellery and arianerocherjewellery.co.uk each separately and together in this Agreement, “we”, “us” or “our”).

The following terms and conditions will apply between you and us, when you buy an item from arianerocherjewellery.com. The terms do not affect your statutory rights. Your contract for purchases made through arianerocherjewellery.co.uk is with Ariane Rocher Jewellery and you undertake that all goods ordered by you are for your own private and domestic use only and are not for resale. You must be eighteen years old or older to use this site. If you are under eighteen, you may only use this site with the agreement of, and under the supervision of, a parent or guardian. If you do not qualify, please do not use this site.You warrant that all details you provide to arianerocherjewellery.co.uk for the purpose of ordering or purchasing goods are true, accurate, current and complete in all respects; and that the credit or debit card you are using is your own and that there are sufficient funds in your account to cover payment of the product(s) ordered.

You agree that e-mail can be used as a long-distance means of communication. It is a crime to use a false name or a known invalid credit card to order. Anyone caught deliberately entering an incorrect or fictitious order will be prosecuted to the fullest extent of the law. Ariane Rocher Jewellery reserve the right to end our agreement with you and to suspend or terminate your access to the site immediately and without notice to you if:-you fail to make payment to us when due; you breach any of our terms and conditions; when requested by us to do so, you fail to provide within a reasonable time frame, enough information to let us to check the accuracy and validity of any information supplied by you, or your identity we suspect you have engaged, or are about to engage, or have way of being involved in fraudulent or illegal activity on arianerocherjewellery.com

We make no promise that materials on our website are appropriate or available for use in locations outside the United Kingdom, and accessing the website from territories where its contents are illegal or unlawful is prohibited. If you choose to access this site from locations outside the United Kingdom, you do so on your own initiative and are responsible for compliance with local laws.

The Contract between you and us

We must receive payment in whole for the price of the goods that you order before your order can be accepted. Once payment has been received by us we will confirm that your order has been received by sending you an e-mail to the e-mail address you provide in your order form. This is not an Order Acceptance from Ariane Rocher Jewellery. Our acceptance of your order takes place on the despatch to you of the products ordered unless we notify you that we do not accept your order, or you have cancelled your order in accordance with clause 3. Our acceptance of your order brings into existence a legally binding contract between us and you. Only adults (persons aged 18 and over) are entitled to enter into legally binding contracts and as a result are the only people entitled to transact through this site. Any other individuals who are unable to perform legally binding contracts are prohibited from ordering good using this site. If you do not qualify do not use this site.

Your responsibilities if you break these Conditions

You agree that if you break these Conditions, or any liabilities are incurred arising out of your use of this website, you will be responsible for the costs and expenses that we or our officers, directors, employees, agents and suppliers incur as a result of the breach, including reasonable legal fees (if applicable). You will remain liable if someone else uses your shopping account and/or personal information unless you can prove that such use was fraudulent.

Pricing, Delivery and Discount Codes:

The prices payable for goods that you order are as set out in our website. All of our prices are in UK Pound Sterling. You will be billed in UK Pounds inclusive of VAT and if you purchase from outside the UK, currency fluctuations and credit card charges may make a difference to the amount billed on your credit card.

The delivery period stated within which you will receive your order is approximate. Goods will be sent to the address given by you in your order. If you are ordering more than one item, your goods may be sent to you in instalments if certain items are out of stock. If your delivery address is outside of the UK, you may have to pay import duties and taxes, which are levied once a shipment reaches your country. You must meet any additional charges for customs clearance. Please note, customs policies vary widely from country to country. We recommend you contact your local customs office for further information. Please note international shipments may be subject to cross-border inspections by customs authorities.

Promotional discount codes: We may from time to time offer promotional discount codes (directly) which may apply in respect of any, or certain specified, purchases made though this Website. Such codes may only be applied to purchases of full-price items and cannot be used in conjunction with any other offer or discounts.

Right for you to cancel your contract

Subject to your right to cancel below, you may cancel your contract with us for the goods you order at any time up to the end of the seventh working day from the date you receive the ordered goods. You do not need to give us any reason for canceling your contract nor will you have to pay any penalty.

To cancel your contract you must notify us by e-mail at returns@arianerocherjewellery.com or telephone us on +44 (0) 7949 698 039 between 9am – 5pm Monday – Friday, excluding bank holidays.

Your right to cancel your contract with us for the goods you have ordered is subject to: a) You not having worn or damaged the jewellery. b) You not having removed any security tags from the item. c) You calling us within 7 days of receiving your goods and receiving a ‘Returns Authorisation number’. d) The item(s) cannot be a Bespoke Special Order, which due to their unique nature, cannot be exchanged or returned under any circumstances. e) Items need to be returned in their original packaging. f) you will be responsible for the cost of postage and recorded delivery of your item(s). Please note: Ariane Rocher Jewellery returns policy remains as stated below. All requests for return for refund must be made within 7 days of delivery, and refunds can only be made to the original purchasers card.

Once you have notified us that you are cancelling your contract, any sum debited from your credit card will be credited to your account as soon as possible and in any event within 30 days of your order PROVIDED THAT the goods in question are returned by you and received by us in the condition they were in when delivered to you. If you do not return the goods delivered to you, in the way detailed above, we shall be entitled to deduct the direct costs of recovering the goods from the amount to be credited to you.

Cancellation by us

We reserve the right to cancel the contract between you and us if: we have insufficient stock to deliver the goods you have ordered; we do not deliver to your area.

If we do cancel your contract we will notify you by e-mail or by telephone, and will re-credit to your account any sum deducted by us from your credit card as soon as possible but in any event within 30 days of your order. We will not be obliged to offer any additional compensation for disappointment suffered.

Delivery of goods to you

We will deliver the goods ordered by you to the address you give us for delivery at the time you make your order. It is your responsibility to ensure that the delivery address you give us is correct and accurate and that there is somebody to sign for and take delivery of the goods from the delivery service used.

All orders within the UK are delivered using Royal Mail Special Delivery or an alternative carrier during Royal Mail industrial action.

Delivery Charges:

Delivery within the UK is £8.00 or FREE for orders over £800 and the delivery will arrive within 1-3 working days
Delivery overseas costs £25 to Europe, POA everywhere else
For urgent orders within London postcodes, you can use our London Same Day courier service for which we charge a flat fee of £20 Postage for returns is payable by you.

We cannot be held responsible for any delays once the goods have left us and are in possession of the courier or Royal Mail.
You will become the owner of the goods you have ordered when they have been dispatched to you. Once goods have been delivered to you they will be held at your own risk and we will not be liable for their loss or destruction.
If your order is returned to us because the courier or postal service could not complete the delivery to you for whatever reason, then you will be responsible for the repeat delivery costs.

Privacy

arianerocherjewellery.com will not pass on your personal, credit or debit card details to any third party. We will never ask for personal details via email. If you receive an unsolicited email asking you for your details, please contact our Customer Service team immediately.

Liability

We do not accept liability (except as set out below) for any errors and/or omissions contained in our website and reserve the right to change information, prices, specifications and descriptions of listed goods, products and services at any time and without notice.

If an error is discovered in the price of the goods that you have ordered, we will inform you as soon as possible. We shall be under no obligation to fulfill an order for a product that was advertised at an incorrect price. In the event that you order an item and the price published on boden.co.uk is incorrect for any reason, we will email you to inform you that we have not accepted your order, and that your order has been cancelled. You will be advised of the correct price of the subject product. You may re-order it if you wish. If you have already paid for the goods in the circumstances described in this clause, we shall refund the full amount within 30 days of the date of order. Should you choose to re-order at the correct price, a separate transaction will be posted to your credit card.

If the goods we deliver are not what you ordered or are damaged or defective or the delivery is of an incorrect quantity, we shall have no liability to you unless you notify us by email of the problem within 7 working days of the receipt of delivery of the goods in question.

If you do not receive goods ordered by you within 7 working days of the date on which you ordered them, we shall have no liability to you unless you notify us by e-mail or telephone at our contact address of the problem within 14 days of the date on which you ordered the goods. If you notify us of a problem under this condition, our only obligation will be, at your option either: to make good any shortage or non-delivery; or to replace any goods that are damaged or defective; or to refund to you the amount paid by you for the goods in question in whatever way we choose.

We have taken every measure to provide accurate product images for each product for sale on the site. However, due to a number of different factors such as Internet browsers, monitor colour contrasts etc, we cannot be held responsible or liable for any differences in colour between the image and the actual product.

The products sold on arianerocherjewellery.com are provided for private domestic and consumer use only. Accordingly, we do not accept liability for any indirect loss, consequential loss, loss of data, loss of income or profit, loss of damage to property and/or loss from claims of third parties arising out of the use of the Site or for any products or services purchased from arianerocher.com

We shall have no liability to you for any delay in the delivery of products ordered or any other matters to the extent that the delay is due to any event outside our reasonable control, including but not limited to acts of God, war, flood, fire, labour disputes, strikes, lock-outs, riots, civil commotion, malicious damage, explosion, governmental actions and any other similar events.

We make no warranty that the Website will meet your requirements or will be uninterrupted, timely or error-free, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, reliability of the Website. We will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the Website.

Copyright

All rights, including copyright, in the content of the arianerocher.com web pages are owned or controlled by Ariane Rocher Jewellery. In accessing arianerocherjewellery.com web pages, you agree that you may only download the content for your own individual and non-commercial use. You are not permitted to copy, broadcast, download, store (in any medium), transmit, show or play in public, adapt or change in any way the content of the arianerocherjewellery.com web pages for any other purpose whatsoever without the prior written permission of Ariane Rocher Jewellery.

Trade Marks

Ariane Rocher Jewellery is the operator of www.arianerocherjewellery.com All trademarks, product names and company names or logos sited herein are the property of their respective owners. No permission is given by us in respect of the use of any such brand names, photographs, product names or titles or copyrights and such use may constitute an infringement of the owners’ rights.

Notices

Unless otherwise expressly stated in these terms and conditions, all notices from you to us must be in writing and sent by e-mail to our contact address atariane@arianerocherjewellery.com and all notices from us to you will be displayed on our website from time to time.

Privacy

You acknowledge and agree to be bound by the terms of our privacy policy.

Governing Law

Each and every transaction carried out is deemed to be completed within the United Kingdom and therefore shall be governed by and interpreted in accordance with English Law. The terms of this charter (and any dispute, controversy, proceedings or claims of whatever nature in relation to them) shall be governed and interpreted in accordance with English Law and the English Courts shall have exclusive jurisdiction in relation thereto.

Entire Agreement

These terms and conditions, together with our current website prices, delivery details, contact details and privacy policy, set out the whole of our agreement relating to the supply of the goods to you by us. Nothing said by any sales person on our behalf should be understood as a variation of these terms and conditions or as an authorised representation about the nature or quality of any goods offered for sale by us. Save for fraud or fraudulent misrepresentation, we shall have no liability for any such representation being untrue or misleading.

Our rights

We reserve the right to change the Conditions from time to time, and your continued use of the Website (or any part thereof) following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the Conditions have been changed. If you do not agree to any change to the Conditions then you must immediately stop using the Website.

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